Returns + Exchanges

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Before you return an item, please send an email to: sales@sofiesolstudio.com

You will then receive instructions per email.

To be eligible for a return, your item must be unused, with original tags on and in the same condition that you received it in.

Once your return is received and inspected, we will send you a confirmation email. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please note: we recommend trackable shipping service or purchasing shipping insurance, since We don’t guarantee that we will receive your returned item otherwise.

Late or missing refunds


If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially stated. If you´ve done all of this and you still have not received your refund,please contact us:

sales@sofiesolstudio.com